Amidst the distressing incident faced by the Sri Lankan lady living in the UK during her visa extension process, Public Security Minister Tiran Alles personally reached out to the lady after her tweet detailing the encounter went viral.

Minister Alles assured the lady of a swift and thorough investigation into the matter. He vowed to take corrective action against the officer responsible for the inappropriate behavior and the unjust overcharging.

As news of Minister Alles's intervention spread, it brought attention to the need for better oversight and measures to address potential misconduct within the Department of Immigration. The incident ignited public debate, with many calling for stricter protocols and enhanced training for government personnel dealing with visa and immigration matters.

According to the lady's tweet, an officer at the payment counter began behaving inappropriately, repeatedly asking for her number and insisting on chatting through WhatsApp. The situation escalated when he inquired about her husband's absence and asked if she could assist him in emigrating to the UK, claiming that everyone wants to leave and sought her help with that.

Frustrated with the officer's unprofessional behavior, the lady requested to pay for her visa renewal and leave promptly. To her astonishment, she was informed that the charge was an exorbitant US $800. However, upon further investigation, she discovered that the actual fee was US $100 per extension.