As the exclusive importer and distributor of Mercedes-Benz cars in Sri Lanka, Diesel and Motor Engineering PLC (DIMO) had conducted a five day inspection program where Technical Specialist for Daimler AG, Ashley Giles was present to perform thorough inspection of Mercedes-Benz S-Class Limousines (W222 series) and advice their owners on how to give the best care for their ‘Stars’.

The car owners benefited from a range of services which included a free technical report, an opportunity to meet the technical expert himself in person and gain expert advice whilst also enjoying a 25% discount on genuine spare parts if any were necessary to be replaced.

Almost 40 vehicles had been inspected over the course of five days at DIMO 800. Customers were happy about DIMO providing them with the opportunity to meet the technical specialist in person and discuss with him about their Mercedes-Benz.

Customer feedback was gathered as a result of the inspections that took place and one customer commented, “Only DIMO as a well-practiced service provider delivers such valuable offers for their customers.” Every customer who was present also lent in their response by acknowledging their satisfaction at the service and the presence of a technical specialist and helps them understand more about their flagship Mercedes-Benz.

General Manager, Mercedes-Benz Passenger Vehicles Service of DIMO, Tharanga Gunawardena disclosed, “All participants commended this superior service campaign that was organised by DIMO and they were able to get technical advice from the manufacturer which was a rare opportunity for them. This shows our true commitment for service excellence and customer satisfaction.” Customer interest for this campaign was evident through their enthusiasm for booking time slots for their Mercedes-Benz cars.

“Each day during the campaign, we were full with bookings and there were only a certain number of bookings that we were able to accommodate in a day,” Gunawardena added. “We received a remarkable response from our customers. Our Mercedes-Benz service team is always committed to provide best customer care to our prestigious customers. Campaigns of this nature further illustrates DIMO’s dedication towards achieving service excellence,” he added.